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FREQUENTLY ASKED QUESTIONS
Q: What types of tours do you offer?
A: We offer both private charters and small group shared tours ranging from half day to full day trips around Phuket on our luxury catamaran. Popular destinations include snorkeling at Racha Island, exploring Phang Nga Bay, sunset cruises, and day trips to Coral Island.
Q: What is included in the tour price?
A: Our tour prices include pickup/drop-off from major Phuket hotels, all fuel charges, snorkel equipment, lunch/dinner catering, soft drinks, and crew services.
Q: How many guests can your yachts accommodate?
A: Our catamarans can hold up to 22 guests comfortably for our charters.
Q: Do you have an age requirement for children?
A: For safety reasons, we require children under 12 years to be accompanied by an adult guardian during the tours. Infants under 2 years old are not permitted onboard our yachts.
Q: What should I wear/bring for the tours?
A: We recommend wearing light comfortable clothing, hats, sunglasses, sunscreen and bringing towels, cameras and other items you may want for island stops or water activities.
Q: What is your cancellation and refund policy?
A: We require at least 24 hours notice for full refunds on cancellations. You can find our detailed policy on our website.
Q: Are food allergies accommodated?
A: Yes, we are able to accommodate most dietary restrictions and allergies if notified in advance at booking. Please inform us of any special meal needs.
Q: Do you allow inflatables or pool toys during tours?
A: Due to safety considerations, personal inflatables, pool toys, and slides are not permitted onboard our yachts during tours.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, and Paypal. Full payment is required at booking to confirm your reservation.
Please feel free to contact us( email@example.com) if you have any other questions about booking a private charter or small group tour in Phuket with Ombre Yacht Phuket! We look forward to hosting your trip.
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