Terms and Conditions

1. Terms of payment

All rates are inclusive of 7% VAT, quoted in Thai Baht, and are subject to change without prior notice. All transactions must be settled pre-payment by bank transfer before guest arrival. Please kindly transfer money specifically to Bank Account as follow:

Please fax the pay-in slip to no.: 065-237 7796  or E-mail: sail@ombreyacht.com

2. Reservation

All reservations will be taken by the reservation office of Ombre Yacht. This is to ensure that we are getting the correct information from each of our customers. We will need these details, with customer details (first name and surname are required), Hotel, room number, voucher number, number of customers, and the service date are subject to capacity and availability by e-mail: sail@ombreyacht.com or mobile no.: 065-237 7796

3. Cancellation and No-Show policy

3.1)   Cancellations are accepted one day before the service date and pick-up service without any charge.

3.2)   Cancellations six hours before service time with a charge of 50% of the sales price.

3.3)  Cancellations or last-minute cancellations will incur a full charge of the sales price.

3.4)   No show of the customer on the date specified in the tour agent application, on which Ombre Yacht was provided. Confirmation of the Application, for reasons beyond the control of Ombre Yacht, shall be considered Cancellation. Without refund.

4. Special consideration

Special considerations are concerned with the Risk Concern and Policy Statement (Attached file): Participation of senior citizens 70 years of age or over is not recommended. Children less than 4 years of age, and pregnant ladies are not allowed.

5. Insurance

The customer must accept the intrinsic risks of taking part in the tour. An accident insurance policy is held, any valid claims can only be considered within the limits of the stated amount in the policy under the laws of Thailand. The company’s accident insurance will only cover medical treatment and medical expenses caused by the accident that occurred during the trip. This insurance covers Thailand territory only. The personal property of each customer is carried on the tour at their own risk. Anyhow, all trip instructions are to be strictly complied with by the customer without being in violation thereof.

** In case of the customer is under 15 years of age and over 75 years of age will receive 50% of the coverage amount of the insurance policy.

6. Transportation Service:

Is private transportation and the service schedule as specified by Ombre Yacht.