Ombre Yacht – Refund Policy
At Ombre Yacht Tours, our goal is for every guest to be fully satisfied with their booking. However, we do have the following refund policy in place:
– All tour reservations can be canceled up to 24 hours before departure for a full refund of amounts paid.
– Cancellations within 24 hours of the scheduled departure time are unfortunately non-refundable.
– Refunds are issued via the original payment method used at the time of booking. Processing refunds can take up to 2 weeks from the cancellation date.
– In the rare event that Ombre Yacht Phuket must cancel a tour due to weather, mechanical issues, or other unforeseen circumstances, guests will be given the option to rebook for an alternate date or receive a refund.
– No-shows are not eligible for any refund or rescheduling of the missed tour.
We aim to make every tour exceptional and hope not to inconvenience guests with cancellations. However, this 24-hour policy must be enforced out of fairness and as part of our terms of service. Please reach out to our team with any questions or concerns. We look forward to welcoming you aboard an amazing tour in Phuket!